WinBid Privacy Policy

1 Introduction

WinBid is an online betting and gaming platform built for players in Bangladesh. We understand that when you register an account and use our platform, you are trusting us with personal information. That trust is something we take seriously, and this Privacy Policy is our commitment to being transparent about how that information is handled.

This policy covers all personal data collected through the WinBid website at winbid.club, the WinBid mobile application, and any communications between WinBid and its players. It explains what data we collect, why we collect it, how we use it, who we share it with, and what rights you have as a WinBid player.

WinBid is the data controller for all personal data collected through the platform. If you have any questions about how your data is handled, you can contact us at any time at [email protected].

2 Data We Collect

WinBid collects personal data in two ways: information you provide directly, and information generated automatically by your use of the platform.

Information you provide:

• Full name and date of birth provided during account registration.
• Mobile number and any email address provided during registration or support contact.
• Payment account details used for deposits and withdrawals, including bKash, Nagad, and Rocket account numbers.
• Identity verification documents submitted in response to a WinBid verification request, such as a national ID card or passport.
• Any information you provide when contacting WinBid support.

Information collected automatically:

• Device information including device type, operating system, and browser type.
• IP address and approximate location data derived from your IP address.
• Login timestamps and session duration.
• Betting and gaming activity, including bets placed, games played, deposits, and withdrawals.
• Cookie and tracking data as described in Section 6.

3 How We Use Your Data

WinBid uses the personal data we collect for the following purposes:

WinBid will not use your personal data for any purpose not listed above without first obtaining your consent or being required to do so by law.

4 Legal Basis for Processing

WinBid processes your personal data on the following legal grounds:

• Contract performance: Processing your registration data, payment details, and account activity is necessary to provide the WinBid service you have signed up for.
• Legal obligation: WinBid is required by law to verify player identities, maintain transaction records, and report certain activities to relevant authorities. This processing is mandatory and cannot be opted out of.
• Legitimate interests: WinBid processes device data, IP addresses, and usage data to detect fraud, maintain platform security, and improve the service. These interests do not override your fundamental privacy rights.
• Consent: Where WinBid sends marketing communications or uses non-essential cookies, this is done only with your explicit consent. You can withdraw consent at any time.

5 Data Sharing

WinBid does not sell, rent, or trade your personal data. We share data only with the third parties listed below, and only to the extent necessary to operate the platform and comply with legal obligations.

• Payment processors: bKash, Nagad, and Rocket receive the payment account details necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: Where identity verification is required, WinBid may share your name, date of birth, and ID document details with a third-party verification service.
• Technology providers: WinBid uses third-party services for hosting, analytics, and customer support tools. These providers process data on WinBid's behalf and are contractually required to handle it securely and only for the purposes specified by WinBid.
• Legal authorities: WinBid will disclose personal data to law enforcement or regulatory authorities where required to do so by law, or where necessary to protect the rights and safety of WinBid players and staff.

6 Cookies & Tracking Technologies

WinBid uses cookies and similar tracking technologies on the website and mobile application. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how it is being used.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings and display options. These improve your experience but are not strictly necessary.
• Analytics cookies: Help WinBid understand how players use the platform — which pages are visited most, where players drop off, and how features are used. This data is aggregated and anonymised where possible.
• Marketing cookies: Used only where you have opted in to receive personalised promotions. These track your activity to help WinBid send relevant offers.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in and using the platform. For marketing cookies, you can also withdraw consent by contacting WinBid support.

7 Data Retention

WinBid retains personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs.

• Account registration data and transaction records are retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Identity verification documents are retained for the period required by applicable law and then securely deleted.
• Support correspondence is retained for two years after the query is resolved.
• Analytics and usage data is retained in anonymised form for platform improvement purposes.

When data is no longer required, WinBid deletes or anonymises it securely. You may request early deletion of your data where there is no legal obligation to retain it — see Section 9 for details.

8 Data Security

WinBid takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

• All data transmitted between your device and WinBid is encrypted using Transport Layer Security (TLS).
• Account passwords are stored using one-way hashing and are never stored in plain text.
• Access to personal data within WinBid is restricted to staff who need it to perform their role, and is governed by strict internal access controls.
• WinBid conducts regular security assessments and vulnerability testing of the platform.
• In the event of a data breach that affects your personal data, WinBid will notify you promptly and take immediate steps to contain and remediate the breach.

9 Your Privacy Rights

As a WinBid player, you have the following rights over your personal data. To exercise any of these rights, contact WinBid support at [email protected]. WinBid will respond to all requests within a reasonable timeframe.

10 Marketing Communications

WinBid may send you promotional messages about bonuses, new games, and special offers. We will only do this where you have explicitly opted in to receive marketing communications during registration or through your account settings.

• You can opt out of marketing communications at any time by updating your preferences in your WinBid account settings or by contacting support.
• Opting out of marketing will not affect transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts — these are sent regardless of your marketing preferences.
• Players who have self-excluded through WinBid's responsible gaming tools will not receive any marketing communications for the duration of their exclusion period.

11 Children's Privacy

WinBid is strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If WinBid becomes aware that a player is under 18, the account will be closed immediately and any personal data collected will be deleted, subject to any legal retention obligations.

If you believe that a minor has registered an account on WinBid, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12 Changes to This Policy

WinBid may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data practices. When changes are made, the updated policy will be published on this page with a revised effective date.

For significant changes that affect how your data is used, WinBid will notify registered players via their registered mobile number or through an in-platform notification. Continued use of WinBid after the publication of an updated policy constitutes your acceptance of the changes.

We recommend checking this page periodically to stay informed about how WinBid protects your privacy.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how WinBid has handled your personal information, please get in touch with our support team. We are available 24 hours a day, seven days a week.

• Email: [email protected]
• FAQ: winbid.club/faq
• Terms and Conditions: winbid.club/terms-conditions

When contacting us about a data request, please include your registered mobile number so we can locate your account quickly and respond efficiently.